ServiceNow Solutions Architect

Bristol Myers Squibb is a global biopharma leader transforming patients' lives through science. As a ServiceNow Solutions Architect, you will play an integral role in delivering innovative digital solutions that drive business outcomes. About the Role

The ServiceNow Solutions Architect is responsible for designing, developing, and implementing complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and developing solutions that meet those needs. The successful candidate will also be responsible for maintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise. Key Responsibilities

• Design, develop, test, and maintain ServiceNow integrations following industry best practices.
• Implement and communicate best practice principles for integration implementations ensuring they are well documented and followed by developers, administrators, and 3rd party vendors.
• Work closely with cross-functional teams to deliver integration solutions.
• Lead the troubleshooting and resolution of issues/incidents with integrations.
• Accountable for ServiceNow integration support and lifecycle management for new and existing ServiceNow integrations.
• Possess a deep understanding of ServiceNow reporting and analytics modules.
• Utilize advanced features such as Performance Analytics, Report Designer, and Dashboard Builder.
• Troubleshoot and resolve technical issues related to reporting and analytics.
• Help end users design and build dashboards and reports that provide meaningful insights.
• Provide training and support to end users on how to use ServiceNow reporting and analytics tools.
• Work with business stakeholders to understand their needs and develop solutions that meet those needs.
• Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) within ServiceNow.
• Ensure SLAs are aligned with business objectives and customer expectations.
• Monitor and report on SLA performance, identifying areas for improvement and taking corrective actions as needed.
• Manage ServiceNow Event Management configuration and administration.
• Troubleshoot and resolve ServiceNow issues.
• Working with a user experience mindset to develop and deploy solutions for customers.
• Develop, test & deploy ServiceNow solutions in accordance with the Agile methodology
• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions Qualifications & Experience
• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 2-3+ years of experience in ServiceNow development and implementation
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus
• Experience with some of the following ServiceNow modules: