Sr. ServiceNow Developer

Job Description

The Senior ServiceNow Developer will be responsible for providing architectural, design, configuration/development and operational support for Vulnerability Response (VR) and Configuration Compliance (CC) modules. Key Responsibilities:

• Develop, configure, administer and support ServiceNow VR and CC modules.
• Provide VR and CC solutions in terms of architecture, design and operational support as it relates to ServiceNow Vulnerability Response (VR) and Configuration Compliance (CC) modules.
• Install and configure VR and CC plugins for lower environments (DEV, QA, UAT, ARCH, Training).
• Design and develop solutions to enrich Vulnerability Items and Test Result Records and other VR and CC tables to enhance VR and CC capabilities.
• Support Remediation process flows for Vulnerability Response and Configuration Compliance.
• Design, configure and support data integrations (REST API) and schedules (Qualys, WIZ, Solution Manager, Threat Intelligence, NVD, JIRA and Salesforce Spoke, Webhook, Other).
• Design, configure and support Flow Designer flows and sub flows leveraging REST API for data exchange.
• Leverage JIRA as part of the SDLC Agile Development process (ServiceNow VR/CC Story creation, Sprint Planning, Point Estimation, Testing and Deployment Documentation creation, Deployment for lower environments and support Preproduction and Production Deployments).
• Provide VR and CC support (SN Admin and VR/CC Admin) lower environments (DEV, QA, UAT, ARCH, Training).
• Liaison with ServiceNow Platform Administrators (enterprise level) as it relates to VR and CC impacts on ServiceNow Platform configuration and properties.
• Liaison with CMDB Team to enhance CMDB as it relates to VR and CC data requirements.
• Design Runbooks for Vulnerability Response and Configuration Compliance processes and procedures.
• Enhance Reporting capability of both VR and CC as it relates to Reports and Performance Analytics.
• Customize and support VR and CC roles and groups.
• Plan and support VR and CC and dependencies upgrades.

Requirements:

• Bachelor's degree from an accredited college/university OR equivalent professional experience.
• 5-7 Years ServiceNow Development, Administration, Implementation, and integration.
• 4+ years' experience developing configuring ServiceNow with 2 years specific expertise with Vulnerability Response (VR) and Configuration Compliance (CC) Modules, Performance Analytics for VR, Performance Analytics for CC.
• A current CIS-Vulnerability Response or CIS-Configuration Compliance certification.
• Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS)
• 4 Years ServiceNow Development Experience
• 2 Years ServiceNow Vulnerability Response (VR)
• 2 Years Service Now Configuration Compliance (CC)
• 2 Years experience with ServiceNow Flow Designer
• 3 Years ServiceNow Operational Support.
• ServiceNow Spoke configuration and support (JIRA Spoke or Salesforce Spoke a plus).
• 3 years JavaScript Development.
• Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration)
• ServiceNow version Upgrade experience; Rome, San Diego, Tokyo, Utah (DEV/QA/UAT)
• Great communication skills, team player, drives processes with the team structures.