Engineering - Enterprise Technology Operations - ServiceNow Developer - Associate - Draper

Role Overview

The Production Runtime Experience (PRX) team in Enterprise Technology Operations (ETO) applies software engineering and machine learning to production management services, processes, and activities to streamline monitoring, alerting, automation, and incident management.

You will be one of the core team members of the ServiceNow Development/Engineering team who will work closely with federated ServiceNow implementation partners in delivering projects and solutions.

Key Responsibilities

• Actively participate in the design, development, and implementation of ServiceNow modules such as ITSM, Service Portal, CSM, HRSD, Security Operations, GRC/IRM, and other modules.
• Develop solutions that leverage Analytics Intelligence and Reporting, Customer Service Management, HR Service Delivery, IT Service Management, etc.
• Strong knowledge and experience in the Now Platform – Contextual Search, Data Management, Field Encryption and Key Management, Form/Lists Administration, Table/Field/Dictionary Management, User/Group administration, Advanced Work Assignment, CSDM, etc.
• Design and build integrations and custom applications using Now Platform App Engine capabilities such as ServiceNow Studio/Flow Designer/Integration Hub, Inbound/Outbound Web Services APIs, Import Sets/Scheduled Jobs, Automated Test Framework, Business Rules, Orchestration, Remote Tables, MID Servers, etc.
• Expert-level knowledge in ServiceNow scripting and web technologies (JavaScript, XML, HTML, AJAX, CSS, etc).