ServiceNow DevOps Specialist

Job Title: ServiceNow Security-Cleared Technician

The ideal candidate will support the development, maintenance, and optimization of a customer's ServiceNow platform.

• Administration & Configuration: Configure, customize, and maintain ServiceNow modules, manage user roles, groups, permissions, and workflows, develop and maintain business rules, UI policies, client scripts, and scheduled jobs to ensure the platform aligns with business needs and IT Service Management (ITSM) best practices.
• Incident, Problem, and Change Management: Support incident resolution and troubleshooting for ServiceNow-related issues, implement and manage Change Requests (CRs) to improve platform efficiency, ensure adherence to ITIL best practices in service delivery.
• Scripting & Automation: Develop and debug scripts using JavaScript, Glide API, and ServiceNow Flow Designer, automate workflows and integrations to improve operational efficiency, utilize ServiceNow Integration Hub, REST/SOAP APIs to connect with external systems.
• ServiceNow Development & Enhancements: Work with senior developers to design and implement new Service Catalog items, CMDB enhancements, and reporting dashboards, participate in ServiceNow upgrades, patching, and performance tuning, test and deploy new features while ensuring compliance with security policies. Main Responsibilities:
• Technical Documentation and Training:
• Collaborate with IT teams, business analysts, and stakeholders to create and maintain technical documentation, training materials, and knowledge base articles.
• Provide training and support to end-users on ServiceNow functionalities.
• Contribute to the strategy for developing and resourcing a Service Desk (virtual federated or physical).
• Data Analysis and Quality Assurance:
• Analyze and troubleshoot data discrepancies and anomalies within the ServiceNow platform.
• Develop and maintain data validation procedures to ensure accuracy and consistency.

Benefits:

As a key member of our team, you will have opportunities to learn and grow with a dynamic organization that values innovation, collaboration, and professional development. About Our Team:

We are a team of experienced professionals dedicated to delivering exceptional services to our customers. We pride ourselves on our commitment to quality, integrity, and customer satisfaction.