IT Hardware Asset Management Lead, ServiceNow

Job Description:

As a high-visibility, high-impact leader in our IT Asset Management (ITAM) team, you will define and drive our Hardware Asset Management function on ServiceNow.

With a focus on compliance, cost optimization, and supporting SoFi's dynamic growth, you will bring deep expertise in ServiceNow HAM Pro and its integration with systems of records for asset lifecycle.

This is an exciting opportunity to leave your mark on a best-in-class ITAM ecosystem that ensures the integrity of our hardware assets and drives business success.

• Key Responsibilities:
• Define and document HAM policy, process, procedures, and controls
• Align HAM with enterprise priorities, regulatory requirements, and audit frameworks
• Manage day-to-day HAM process, ensure process adherence, monitor breaches, and provide metrics and reporting
• Provide HAM outcomes for inclusion in the ITAM roadmap
• Define HAM KPIs and ensure completeness and accuracy of the HAM repository
• Stakeholder engagement and communication: build strong partnerships with cybersecurity, engineering, compliance, and business stakeholders
• Champion continuous improvement using analytics, user feedback, and reporting tools
• Safeguard compliance and data integrity ensuring all HAM processes meet industry standards (SOX, ISO, etc.) and support audit requirements

Requirements:

• Minimum 5 years of specialized experience in IT Asset Management, with a strong focus on Hardware Asset Management
• Background in Financial services or regulated industries strongly preferred
• 3+ years of direct experience as a Product Owner or Product Manager within ServiceNow, specifically leading HAM modules (ServiceNow HAM Pro expertise preferred)
• Deep understanding of ITAM best practices, hardware lifecycle management, and compliance frameworks
• ServiceNow Administrator certification (or equivalent ITAM certifications, especially focused on HAM)
• Strong leadership abilities with a collaborative, cross-functional mindset
• Analytical expertise paired with a data-driven approach to problem-solving
• Exceptional communication, negotiation, and stakeholder management skills across technical and non-technical audiences
• Familiarity with the Common Service Data Model (CSDM) is highly desirable
• Experience in ServiceNow development or integrations with systems such as endpoint management, CI discovery, or access control tools is a plus
• Bachelor's degree in Information Technology, Business Administration, or a closely related field