ServiceNow Administrator

Job Description

Innova Solutions is seeking a skilled and proactive ServiceNow Administrator to support the ongoing configuration, maintenance, and enhancement of our ServiceNow platform, with a focus on security, compliance, and user support. Key Responsibilities:

• Administer and maintain the ServiceNow platform, including GRC and SecOps modules.
• Perform functional log checking and basic debugging to support issue resolution.
• Collaborate with end users to troubleshoot issues and provide platform guidance.
• Work closely with the platform team to open, track, and resolve ServiceNow tickets.
• Conduct simple JavaScript line checks to identify and resolve script-related issues (no advanced programming required).
• Ensure platform stability, performance, and adherence to best practices.
• Participate in platform upgrades, patching, and new feature rollouts.
• Document configurations, customizations, and standard operating procedures. Required Qualifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow GRC Certification
• 5+ years of experience administering ServiceNow, including SecOps modules (SIR, VR, Threat Intelligence, etc.)
• Familiarity with functional log analysis and troubleshooting techniques.
• Ability to read and debug basic JavaScript code.
• Strong communication skills and a user-focused mindset.
• Experience working in cross-functional teams and managing ticket workflows.