ServiceNow ITSM Consultant - Dev Ops

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are looking for an experienced ServiceNow Consultant with extensive IT Service Management (ITSM) experience to join our team. This position is an integral part of an agile environment and is a key part of the growth of our ServiceNow practice area. To be successful, one should have prior experience and demonstrated success implementing one or more components of the ServiceNow ITSM Module. These may include problem, incident, change, service catalog, and others as an example. One should be comfortable leading workshops and deriving requirements with a goal towards providing value and quick wins to Windward clients.

You will be working with other IT professionals, vendors, and process owners to support, maintain, and enhance the service ServiceNow application. The ideal candidate will have deep knowledge regarding the ServiceNow project delivery model and is able to execute upon it while being able to manage customer expectations. Ideal candidate is a self starter and someone who is able to go outside the box where applicable and find solutions to complex problems.

Essential Functions:

• Hands-on experience with ServiceNow ITSM Module. Should have completed an end-to-end implementation of some or all components.
• Hands On Experince Deploying Dev Ops Change Velocity
• Lead customer kick off calls
• Lead requirements sessions and document detailed requirements
• Assist architect in developing interfaces between customer systems and ServiceNow
• Firm understanding of Software development processess and Dev Ops Tool Chain products and usage.
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
• Work on continuous improvement by sharing experiences and knowledge with the team
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advises on options, risk and impacts on business processes and technical architecture
• Be responsible for overall delivery of the product/module
• Deliver Enterprise level change management
• Integration of Dev Ops tools to ServiceNow
• Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

Qualifications:

• 3+ years of experience as a key technical resource for large scale projects and/or implementations centered around ServiceNow ITSM
• Multiple Dev Ops Change Velocity Deployments,
• Must have experience using latest releases.
• ServiceNow developed solutions in client environments
• Ability to meet the expectations and requirements of the internal customers and senior management
• Excellent verbal and written communications skills
• Client depends on this resource being very responsive
• Resource should be able to work the hours needed for the project
• Ability to provide technical leadership and professional guidance to managers, team, and vendors
• ServiceNow ITSM Certification required
• ServiceNow Dev Ops Chagne Velocity Micro certification required
• ServiceNow Certified Application Developer Certification required

Education Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Locations:

• Remote

Travel Required:

• No

Security Clearance Requirement:

• N/Ar)

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.