ServiceNow Developer/Administrator

ServiceNow Developer/Admin

Salary: Open + Bonus

Location: Chicago, IL

Hybrid: 2 days onsite, 3 days remote

• We are unable to provide sponsorship for this role*

Qualifications

• 3+ years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise.
• ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules.
• Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations.
• Familiarity with ITIL processes and best practices; ITIL v4 certification is a plus.
• SPM (strategic portfolio management) experience is a big plus

Responsibilities

• Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
• Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience.
• Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors.
• Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.
• Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades.
• Collaborate with business stakeholders and project managers to gather requirements and deliver scalable solutions.
• Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
• Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements.