ServiceNow Application Analyst, ITOM, CMDB

We are seeking a highly skilled ServiceNow Application Analyst to join our dynamic team at IDEXX. As part of our IT Operations Management (ITOM) and Configuration Management Database (CMDB) teams, you will play a critical role in ensuring the accuracy, reliability, and ongoing health of our CMDB.

In this challenging role, you will be responsible for maintaining, optimizing, and ensuring the integrity of our CMDB. You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the quality and comprehensiveness of our CMDB.

Your key responsibilities will include vigilant monitoring, proactive problem-solving, and hands-on maintenance to ensure that the CMDB remains up to date and accurate for our key stakeholders. You will also identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams.

To succeed in this role, you will need strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management. You should have experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement. Familiarity with ServiceNow ITOM modules and integration points is also essential.

We offer a competitive base annual salary target of $90,000 to $100,000, along with opportunities for annual cash bonuses, comprehensive health insurance, 401(k) matching, and additional benefits.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.