Principal Technical Consultant

ServiceNow is a global market leader in innovative AI-enhanced technology, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform.

The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Integrations based on configuration best practices. They design and implement integrations between ServiceNow and third-party software platforms, programs, and applications, resolving errors, providing support, and developing procedures to navigate complex system overlaps.

Key responsibilities include: