ServiceNow Solution Architect/CTA

Job Title: ServiceNow Solution Architect

Duration: 6 weeks with potential for extension

Location/Travel: On-site Palm Beach, Florida; 2-4 days/week

We are seeking a true Big 4 Solution Architect or CTA-level consultant who is willing to travel for onsite client in Palm Beach, FL. Travel expenses will be paid.

Role Overview:

The candidate should have implementation experience with SNOW and must be a techno- functional person. This person should be able to design business processes, think through potential challenges, risk, dependencies & interfaces with HCM and other business functions to provide self-service workflow capabilities.

Key Requirements:

• 10-15 years of expertise leading design & solution architecture
• Workflow, ticket management systems and dashboarding/reporting
• Strong executive verbal and written communications
• Ideal if they’ve worked with MBB before, but not required

Business Need

• Self-service workflow enablement
• Ticket management systems
• Dashboarding and reporting
• Integration with HCM and other systems
• Business process automation

Relevant SKU / Platform

• Employee Center Pro (EC Pro) or CSM Pro
• CSM Pro /ITSM Pro
• Performance Analytics
• IntegrationHub
• Flow Designer & Agentic AI

Why It Fits

• Provides a central portal for multiple business functions, not just HR.
• Core case/ticketing framework with escalation and SLA tracking.
• Real-time analytics, KPI tracking, executive dashboards.
• Simplifies integrations with HCM (Workday, SAP, Oracle).
• Automates end-to-end workflows across departments.