ServiceNow Solution Designer

Job Summary

We are seeking a skilled ServiceNow Systems Analyst to join our team. As a key member of our organization, you will be responsible for designing business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.

The ideal candidate will have a proven track record of partnering with cross-functional teams to produce technical specifications, support testing, and develop internal implementation plans. You will lead or participate in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.

• Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow's capabilities to improve business operations.
• Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
• Stays up-to-date with ServiceNow technology to inform practice direction.
• Reviews ServiceNow technical literature and attends meetings and training opportunities.

This is an excellent opportunity to leverage your expertise in process definition, developing system requirements, documentation, and project artifacts. If you are a motivated and organized professional with a passion for innovation, we encourage you to apply.

Requirements

Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.

Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.

Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.

Ability to provide technical guidance across stakeholders while working closely with delivery teams.

Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.

Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.

Excellent problem-solving skills and ability to analyze complex business requirements.

Benefits

Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being and provide free therapy visits, mental health coaching and tools, and meditation resources.

Enjoy a generous paid time off package that includes not only vacation and care time but also Wellness and Volunteer Time Off days.

About Us

As a highly innovative and collaborative organization, we thrive on fresh thinking, creativity, and helping others. Our diverse team is made stronger by a multitude of backgrounds, experiences, and perspectives. We'd love for you to be a part of that fabric, to share your ideas and experiences with us.