Servicenow- BMC Discovery

Job Title: Servicenow- BMC Discovery

We are seeking a highly skilled IT Operations Management Specialist to join our team at Danta Technologies. Key Responsibilities:

• Design and implement robust Configuration Management Database (CMDB) architectures, ensuring data accuracy and alignment with ITIL and enterprise compliance standards.
• Develop and maintain automated discovery processes using ServiceNow and BMC Discovery platforms, integrating discovery tools into enterprise CMDBs.
• Collaborate with cross-functional teams to ensure discovery coverage, resolve data discrepancies, and improve service visibility.
• Provide reliable L3 support for CMDB and discovery issues, troubleshooting across layers and mentoring L2 and L1 support teams.
• Create custom dashboards, operational health reports, and KPIs to measure and improve CMDB data quality, discovery success rate, and CI compliance. Requirements:
• 5+ years of progressive experience in IT Operations Management with a focus on Configuration Management, CMDB design, and governance.
• Deep technical expertise in building and maintaining robust CMDB architectures, ensuring data accuracy, service dependency mapping, and CI lifecycle management.
• Proven success in implementing and optimizing discovery processes across hybrid IT environments, integrating discovery tools into enterprise CMDBs, and driving value from accurate configuration data.
• Extensive experience in BMC Discovery taxonomy modeling, credential management, pattern customization, and seamless data integration with external CMDBs.
• Advanced expertise in ServiceNow ITOM modules including Discovery, Service Mapping, and MID Server configurations; hands-on development using JavaScript, GlideScript, Flow Designer, and custom integrations via REST/SOAP APIs.
• Strong background in data analysis, reporting, and root cause identification related to Discovery failures, CI data gaps, duplicates, and stale records.