ServiceNow Capability Leader

At Slalom, we are seeking an experienced leader to drive our ServiceNow capability forward. As a key member of our team, you will play a pivotal role in shaping the future of our ServiceNow practice.

The ideal candidate will have a deep understanding of ServiceNow and a proven track record of delivering exceptional solutions. With a strong background in consulting and leadership, you will be responsible for leading a team of ServiceNow consultants, architects, and developers to deliver world-class solutions to our clients.

You will work closely with senior leaders to align investments, talent, and go-to-market priorities. Your expertise will help shape proposals, lead solutioning, and support go-to-market campaigns. Additionally, you will manage a team of professionals, ensuring they have the resources and support needed to succeed.

As a dynamic and experienced consulting leader, you will thrive in a fast-paced environment. You will be responsible for driving growth, excellence, and innovation within our ServiceNow practice. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability. Key Responsibilities:

• Define and execute the strategic vision for the ServiceNow capability globally
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities
• Build and evolve offerings with a strong emphasis on CSM (Customer Service Management)
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions
• Collaborate with clients to develop long-term relationships and provide exceptional service
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work
• Identify and pursue new client opportunities in collaboration with account and market leaders
• Shape proposals, lead solutioning, and support go-to-market campaigns
• Manage a team of ServiceNow consultants, architects, and developers Requirements:
• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management
• Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs
• Experience managing a consulting practice to successful business metrics
• Experience managing and navigating the ServiceNow partner ecosystem
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required
• Strong leadership skills with the ability to inspire and lead a team
• Strategic thinking with a bias for action and outcomes
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces
• Proven track record of client/employee satisfaction
• Ability to think strategically and solve complex business problems
• Strong executive presence and client advisory skills
• Proven leadership of ServiceNow engagements with a focus on CSM (Customer Service Management) modules
• A demonstrated commitment to continuous learning and professional growth
• Willingness to travel up to 50% Benefits:

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $140,000 - $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom offers benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, and vision coverage, adoption and fertility assistance, and short/long-term disability.