ServiceNow Delivery and Presales Lead

Job Description

Role Summary:

This is a leadership role where the selected candidate will be responsible for delivering and preselling ServiceNow solutions to our clients. The ideal candidate should have extensive experience in ServiceNow products, ITxM, HRSD, CSM, FSM, TSOM, IRM, App Engine, and industry-specific solutions.

The successful candidate will develop, present TCS' services capabilities and tailor-made solutions to address customers' business requirements. This role requires strategic involvement throughout the sales cycle, particularly delivering value pitches to business executives.

• Responsibilities:
• Drive sales and solution activities, including solution designing, project planning, and deliverable planning.
• Contribute to project strategy and communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.
• Evolving business solutions, articulating as appropriate to client audiences.
• Providing product demos and support proof of concepts as required.
• Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase.

Required Skills:

• 13+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
• Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM.
• Experience in ATF, Mobile Solutions, Reporting and Analytics, etc.
• Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions.
• Technical knowledge in the following areas:
• ServiceNow Platform, Workflows, Integrations
• ServiceNow implementation experience
• Knowledge of ServiceNow Managed Service Provider (MSP) model.
• ServiceNow certified along with pre-sales accreditations, (Required: CAD/CIS, Preferred: CTA/CMA).
• Able to mentor, build teams, work in a team, work independently.

Soft Skills:

• Good oral and written communication skills.
• Ability to proactively propose alternate solutions to the customer as and when needed.
• Good organizational and inter-personal skills to communicate with business stakeholders.
• Self-driven, motivated and results orientated.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.