Details

• Department: AP Ent Apps Design and Ops
• Schedule: 8 hour shift, Monday-Friday
• Location: Remote
• Salary: $110,240 - $153,649 per year Benefits

Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. Responsibilities

The ServiceNow Business Analyst (ITOM/Asset and Config) translates business needs into functional and technical requirements, in the form of user stories and acceptance criteria with mock-ups in an agile environment. They will work with product managers, process owners, business stakeholders, solution architects and the development team to ensure clear requirements enable the business to meet its strategic goals and objectives. Key responsibilities include requirement elicitation, creating user stories and acceptance criteria with mock-ups for agile development, configuration of ServiceNow modules, with a focus on Discovery, CMDB, asset management and the common service data model (CSDM). They may assist with developing dashboards and reports, and ensuring solutions align with business goals and policies. Qualifications often include a strong understanding across the ServiceNow platform with a focus on the areas mentioned above processes, data analysis skills, and experience with Agile methodologies. Key Responsibilities

• Gather, analyze, and document business and technical requirements to translate them into user stories, acceptance criteria and mock-ups.
• Collaborate with cross-functional teams, including architecture, IT, security, operations, and other business units, to optimize ServiceNow solutions and ensure the technical integrity of the platform.
• Work closely with the SN Product Managers to support the development of a unified backlog as needed.
• Work closely with the Development Team and test team to optimize performance and quality of delivery.
• Work with the Product Manager in your area to ensure that the story Backlog is visible, transparent, and clear to all, and shows what the Team will focus on next.
• Ensure the Development Team understands items in the Product Backlog to the level needed
• Keep up to date with the ServiceNow roadmap for their respective modules
• As a Business Analyst in an Agile environment. Communicate complex technical concepts to non-technical stakeholders.

Experiences/Education:

• A two year degree in Information Technology, Computer Science, Business or a related field is preferred.
• ITIL4 Foundation experience and/or Certification
• 2 to 4 years of experience working with the ServiceNow platform, as a technical analyst or admin preferred. BA experience is required.
• Experience working in and with agile teams is required.
• Keen eye for gaps, complexity reduction, and simplification without compromising requirements.
• Exceptional attention to detail, organized, and self-starter with the ability to function autonomously.
• Demonstrated ability to work well within product and technical teams, ensuring a collaborative and high-performance culture.
• Strong facilitation, and stakeholder management skills
• Broad general understanding of ServiceNow modules such as ITSM, ITOM, Asset and Config, SPM, HAM, SAM with a focus on Discovery, CMDB, Asset Management and the Common Service Data model (CSDM).
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders is required
• Ability to work cross-functionally to resolve conflicts and priorities.
• Use technology to improve business processes and enable our fellow employees..

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred. Additional Preferences

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Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. Equal Employment Opportunity Employer

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