Manager, ServiceNow

KPMG Advisory practice is currently experiencing tremendous growth. We are adapting to a rapidly changing market environment, and our professionals must be adaptable and thrive in a collaborative team-driven culture.

We offer a wealth of learning and career development opportunities, a world-class training facility, and leading market tools to ensure our people continue to grow both professionally and personally.

Our team is looking for a dynamic Manager, ServiceNow who can join our Consulting practice. Key Responsibilities:

• Define specifications and modifications for the ServiceNow platform in terms of business needs and apply that to Enterprise organizational objectives.
• Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems, and make recommendations for problem resolution.
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps.

Our ideal candidate will have a minimum of five years of experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM, and IRM.

A Bachelor's degree from an accredited college/university or a minimum eight years of equivalent work experience is required. ServiceNow System Administration Certification and ITIL Certification are preferred.