ServiceNow ITOM

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

• Job Title: ServiceNow CMDB
• Location: PAN India
• Responsibilities
• Lead the design, development, and maintenance of the CMDB within the ServiceNow platform.
• Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
• Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
• Develop and maintain CMDB documentation, including data models, workflows, and processes.
• Provide technical leadership and mentorship to the CMDB development team.
• Perform regular audits and data quality checks to identify and resolve discrepancies.
• Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
• Stay up-to-date with ServiceNow CMDB best practices and industry trends.
• Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices.
• Experience
• experience in CMDB development and administration within the ServiceNow platform.
• Proven experience leading CMDB projects and teams.
• In-depth knowledge of ITIL processes and best practices.
• Experience with integrating CMDB with other ITSM processes and tools.