ServiceNow Technical Specialist

Job Overview

The ServiceNow Engineer will oversee the management of ServiceNow implementations and custom application development to ensure seamless deployments, integrations, and maintenance.

Key Responsibilities:

• Execute ITSM implementation projects and complete ServiceNow lifecycles.
• Design and develop custom applications in ServiceNow.
• Manage ServiceNow deployments and third-party tool integrations.
• Handle support, maintenance, upgrades, and migrations.
• Apply ITIL standards to evaluate customer needs and industry standards.
• Develop and manage workflows, self-service portals, and service catalogs.
• Work with key ServiceNow features like Business Rules, Client Scripts, and ACLs.
• Manage data loads, event management, and update sets.

Requirements:

• Experience in ITSM implementation projects and ServiceNow lifecycle.
• Knowledge of ServiceNow custom application development and deployment.
• Experience in integrating ServiceNow with third-party tools.
• Proficiency in ServiceNow components: Business Rules, Client Scripts, UI Policies, ACLs, etc.
• Hands-on experience with CMDB, workflows, incident and change management.
• Experience with self-service portals, service catalogs, and workflow development.
• Strong ITIL process knowledge for evaluating customer requirements.

What We Offer:

A competitive compensation package and opportunities for career growth and professional development.