ServiceNow Technical Architect

ServiceNow Technical Architect

At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design.

As a Technical Architect, you will specialize in CMS and/or ITx (ITOM, ITAM, ITSM) and have the following responsibilities:

• Work with clients to understand their long-term Enterprise goals and design a roadmap to achieve them using the ServiceNow platform.
• Participate in and/or lead design workshops, development, testing, and deployment activities with Slalom's top enterprise and public sector customers.
• Design the business and possibly technical architecture for how SPM can help meet the client's Enterprise goals.
• Lead and ensure quality delivery of SPM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices about SPM modeling, platform architecture, customizations, etc.
• Respond to Request for Information/Proposals (RFIs/RFPs).

Requirements:

• Subject matter expertise in ServiceNow platform architecture and hands-on configuration with CSM or ITx (ITSM, ITOM, ITAM).
• Experience delivering complex ServiceNow CSM or ITx (ITSM, ITOM, ITAM) implementations, with multiple stakeholders recommending and implementing solutions for exceptional outcomes.
• Demonstrated understanding of relevant enterprise processes.
• 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Demonstrated work experience in business and systems analysis, process and data modeling skills.
• Knowledge of Agile development methodologies.
• Team-player mindset and willingness to collaborate with all levels of our organization.