Lead HRIS Analyst - ServiceNow Corporate Real Estate

Join Unum and become part of an organization dedicated to your growth and success. Here, we focus on employee benefits and service solutions that empower employees at our client companies to thrive through life's moments. We believe in providing ample opportunities for our team members to excel both professionally and personally. Our commitment includes:

• Award-winning culture
• A priority on inclusion and diversity
• Performance-Based Incentive Plans
• Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time for volunteering!)
• Up to 9.5% employer contribution to 401(k)
• Mental health support
• Opportunities for career advancement
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• All benefits listed are subject to the terms of their individual Plans.

And this is just the beginning! With 10,000 employees supporting over 39 million people globally, every role at Unum is significant and impacts the lives of our customers. Whether you’re assisting a growing family or creating digital tools to guide someone through a difficult time, our customers rely on the diverse talents of our team. Help us help others, and be part of Team Unum!

General Summary:

Unum is seeking a Lead HRIS Analyst to join our HR Technology team, focusing on Corporate Real Estate, Safety and Security, and Facilities technology! This important role will leverage hands-on technical and functional expertise in supporting corporate real estate technology, particularly with the ServiceNow Field Service Management module.

As a Lead HRIS Analyst, your responsibilities will include implementing, configuring, maintaining, and supporting vital software platforms for Corporate Real Estate systems (ServiceNow, Airtable, Modo, etc.). You will discover ways to use CRE systems and application functionalities more effectively on a global scale, driving process improvements and innovative solutions that add real value to the business.

The ideal applicant will skillfully define and configure systems in alignment with business strategy and processes. Success in this role calls for a passion for collaboration with business leaders and cross-functional teams, managing technical vendors, and enhancing the employee experience.

Principal Duties and Responsibilities:

• Maintain expertise in Workday, ServiceNow, and related technologies to serve as a super user and functional expert for the People & Communications department and internal stakeholders.
• Oversee system configurations in various P&C functional areas, understanding workflow setup and modifications as required by business needs.
• Identify global opportunities to leverage P&C systems or application functionalities to support business strategies, processes, and automation.
• Proactively propose and implement process improvements and innovative solutions to enhance business value.
• Assist in the identification and implementation of new systems, while continuously assessing, managing, and administering existing systems.
• Collaborate with functional areas, process owners, and business partners on the capabilities of Workday, ServiceNow, and other technologies. Research product roadmaps to recommend best practices for leveraging functionalities to meet business objectives.
• Act as the lead technology Subject Matter Expert for assigned functional areas.
• Support projects requiring coordination of multiple resources, ensuring objectives are achieved on time. Manage small to medium-sized projects effectively.
• Be an active team member in HRIS system projects and initiatives. Clearly communicate deliverables and contribute to project timeline development. Update project plans, define scope, and assist in managing resource requirements.
• Conduct thorough problem analysis, including issue recreation, leading to effective resolutions.
• Troubleshoot systems and integration issues, identify root causes, and implement necessary corrections to prevent recurrence.
• Act as a liaison between vendors and/or internal customers to define requirements and make minor system adjustments as needed.
• Draft, review, and update system documentation as changes or new implementations occur.
• Oversee Tier 3 inquiries from end users, working alongside HRIS Analysts to investigate root causes and provide resolutions related to system configurations, data integrity, and more.

Job Specifications:

• Bachelor's degree in Computer Science, Human Resources, or a related field is preferred, or equivalent experience.
• Minimum of 3-5 years in HRIS business analysis or related experience.
• Demonstrated project management skills for small to medium-sized projects while effectively managing multiple priorities to meet deadlines and quality standards.
• Strong analytical, organizational, and problem-solving abilities, with capabilities in systems configuration and data analysis.
• Excellent organizational, interpersonal, communication, and customer service skills, with an ability to engage both technical and functional end users.
• Proven track record of supporting and implementing initiatives aimed at standardizing, optimizing, and simplifying processes and technical solutions.
• Ability to partner with customers in negotiating needs, interpreting requirements, and translating findings into actionable analysis.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and a leading provider of employee benefits globally. Our headquarters are in Chattanooga, TN, with international offices in Ireland, Poland, and the UK, plus significant operations in Portland, ME, and Baton Rouge, LA, alongside over 35 field offices across the US. Colonial Life is based in Columbia, SC, with over 40 field offices nationwide.

Unum is proud to be an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, regardless of race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or status as a protected veteran.

The base salary range for this position is between $73,300.00 and $150,500.00. Actual pay will be based on skills, geographical location, and experience. Additionally, Unum offers a competitive benefits package including healthcare benefits, insurance options, performance-based incentives, paid time off, and a 401(k) retirement plan with up to 5% matching contributions and an additional 4.5% employer contribution, regardless of employee contributions. All benefits are subject to individual Plan terms and conditions.