ServiceNow Platform Designer

Senior ServiceNow Architect Role

The Senior ServiceNow Architect will be responsible for leading the design and implementation of the ServiceNow platform. This includes defining and managing data structures, designing and implementing business rules, workflows, and UI policies, as well as providing support for workflow or story related issues.

Required Skills and Qualifications:

• A minimum of five years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
• A minimum of five years of proven experience as a ServiceNow architect, administrator, or similar role.
• A minimum of five years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
• A minimum of two years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
• A minimum of two years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
• Familiarity with integrating ServiceNow with other systems and applications.
• Ability to create and customize reports and dashboards within ServiceNow.
• Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).