ServiceNow QA Tester

ServiceNow Quality Assurance Expert

As a ServiceNow tester, you will leverage your expertise and experience to design and define test cases for customers utilizing the ServiceNow platform. You ensure testing efforts are well-documented and delivered with quality, owning the overall outcome of your projects. Key Responsibilities:

• Coordinate with stakeholders to conduct thorough testing.
• Create and maintain comprehensive manual test cases.
• Develop and maintain Automated Test Framework (ATF) components.
• Maintain accurate documentation and knowledge articles related to testing processes.
• Mentor junior team members to enhance their skills and knowledge.
• Act as the testing subject matter expert (SME) and quality assurance point of contact for the customer.
• Collaborate with developers to ensure proper execution of test cases and add value to clients through consultation on testing strategy and improvement initiatives. Requirements:
• Business process experience on at least one suite and two process areas outside of that suite within the ServiceNow platform.
• Strong functional knowledge of at least one ServiceNow suite.
• Ability to understand business requirements and translate them into effective test cases.
• Certified System Administrator (preferred).
• Experience with creating ATF test cases (preferred).
• Excellent presentation, project, and situational awareness skills.
• Strong communication and attention to detail skills.
• Self-motivated individual who takes initiative.

Our organization values diversity, equity, and inclusion, fostering an environment where everyone can grow and thrive. We invest in top-notch technologies, offer opportunities for cross-departmental training and development, and provide resources for certifications and credentials.