ServiceNow Application Analyst, ITOM, CMDB

Our team is focused on enhancing our initial Configuration Management Database (CMDB) implementation by increasing its quality, comprehensiveness, and reliability. We believe a mature and trusted CMDB forms the foundation of a resilient IT ecosystem, enabling streamlined security operations, proactive service delivery, and opportunities for automation.

In this role, you will maintain, optimize, and ensure the ongoing health, accuracy, and reliability of our CMDB. You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the integrity of our CMDB and drive operational excellence.

Responsibilities include monitoring, problem-solving, and maintenance to ensure the CMDB remains up-to-date and accurate for key stakeholders. If passionate about empowering IT operations through a world-class CMDB, we welcome your application.

• Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB.
• Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling.
• Identify, diagnose, and resolve issues impacting the CMDB.

We value a diverse workforce and workplace and strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.