ServiceNow Business Process Consultant

Ondaro is with you for what comes next. Ready to elevate your work experience? At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.

Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

Ondaro is seeking a high-performing, CiWF Business Consultant. Ondaro CIWF Business Consultant analyzes, designs, and optimizes business processes by leveraging the ServiceNow Customer & Industry Workflows (CIWF) suite to improve service management, enhance customer and field service delivery, and automate industry-specific workflows. You'll act as a bridge between business needs and technical solutions, ensuring alignment with business goals and recommending best practices for configuring and implementing ServiceNow modules to drive efficiency and scalability.

What you'll be doing:

• Build a customer-focused relationship with middle to high tier clients to identify business challenges and arrive at the best solution
• Business Process Analysis. Understand customer business strategies and processes to identify inefficiencies and areas for improvement within the Customer & Industry Workflow
• Solution Design: Design and architect solutions on the ServiceNow platform that leverage CIWF capabilities to meet client requirements.
• Configuration & Implementation: Configure ServiceNow modules, such as Customer Service Management (CSM) and Field Service Management (FSM), to align with business objectives.
• Stakeholder Engagement: Collaborate with business stakeholders at various levels to gather requirements, present solutions, and ensure successful adoption of the ServiceNow platform.
• Technical Expertise: Possess deep knowledge of the ServiceNow platform and CIWF applications, understanding how people, processes, and technology interact to deliver value.

What you'll bring to the table:

• Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
• Demonstrated knowledge and experience with ServiceNow platform technologies
• Minimum 5 years experience in process definition, improvement, and re-engineering
• Minimum 5 years experience developing requirements documentation, project artifacts and process documents
• Extensive experience in process management competencies
• Demonstrated ability in providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option.

Preferred Qualifications

• Working knowledge of the ServiceNow platform, with the ability to work with a solution architect to translate business requirements into platform stories
• ITIL v3 or v4 Certification
• Business Process Management (BPC) training/certification

Perks? Oh, yes. Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. To learn more about Ondaro LLC please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube

Ondaro ("Ondaro LLC") collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Note** : Base salary range is $127,500 to $ This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.