Sr. ServiceNow Developer/Architect

The ServiceNow Associate Director Application Support Engineering will be part of the Engineering & Ops team responsible for Application support of the ServiceNow instances with products – ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Management, Twilio, Nuvolo, Flexera (Soft Asset Management Tool) and System Integrations

Your Primary Responsibilities:

• Manage a team of Application support engineers(onshore/offshore) to support operational activities, deployments of new capabilities, patching and upgrades of the ServiceNow platform
• Lead all aspects of and help address production issues in a timely manner, including off hours and weekend as necessary
• Responsible for service level availability of production and non-production environments
• Collaborate with onshore/offshore team environment across US/India time zones
• *NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Bachelors or Masters in Computer Science or equivalent

Talents Needed for Success:

• At least 12+. of experience in IT management with focus on IT Applications operations
• Excellent understanding of ServiceNow platform architecture, and standard processes
• Strong knowledge of ITSM processes and experience with JavaScript and REST APIs
• Understanding of third-party integrations
• Certifications: ServiceNow System Administrator (CSA)
• Highly experienced with partner communication, knowledge of compliance standards, and handling audit activities
• Adept in balancing multiple competing priorities and project deliverables
• Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences
• ServiceNow Development; AI/ML capabilities will be desirable
• Additional certifications on the following will be desirable: Application Development (CAD); ServiceNow Implementation Specialist (CIS) –Discovery, CMDB; ITIL

Job Types: Full-time, Contract

Pay: $150,000.00 - $165,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Ability to Commute:

• Coppell, TX 75019 (Required)

Ability to Relocate:

• Coppell, TX 75019: Relocate before starting work (Required)

Work Location: Hybrid remote in Coppell, TX 75019