Senior ServiceNow Developer, ITOM, CMDB

At IDEXX, we are seeking a Senior ServiceNow Developer focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

The team is working on projects to enhance the initial CMDB implementation by focusing on increasing quality, comprehensiveness, and reliability.

In this role, you will develop new solutions that drive the evolution of CMDB capabilities, ensuring the platform meets ever-changing business needs.

You will shape advanced features and tools that empower teams to utilize the CMDB to its fullest potential.

In this role, you will design, develop, and implement robust ServiceNow integrations to expand and enrich our CMDB.

You will develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation.

You will implement and optimize Service Mapping across all mapping approaches to ensure accurate visibility of business services and their dependencies.

You will maintain and optimize CMDB health through effective identification and remediation of data quality issues.

You will contribute to the governance and continual service improvement of CMDB processes and standards.

You will support the lifecycle management of CIs, including onboarding new CI classes and retiring obsolete data.

You will collaborate with cross-functional teams to capture requirements and define use cases.

• Design, develop, and implement robust ServiceNow integrations
• Develop and enhance discovery patterns, custom probes, and sensors
• Implement and optimize Service Mapping
• Maintain and optimize CMDB health
• Contribute to governance and continual service improvement
• SUPPORT LIFECYCLE MANAGEMENT OF CIS
• Collaborate with cross-functional teams

Requirements:

• 5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM
• Expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping
• Working knowledge of third-party platforms and their integration with ServiceNow for CMDB enrichment and ITOM processes
• Deep understanding of CMDB data models, CI lifecycle management, and data reconciliation strategies
• Strong scripting skills to support custom development and automation
• Track record of advancing CMDB maturity and health metrics
• Experience collaborating with stakeholders across IT, Security, and Service Management teams
• Relevant ServiceNow certifications are highly preferred
• Excellent analytical, troubleshooting, and communication skills

This role is 100% remote with the preference of Eastern or Central time zones.