IT Service Management Developer

Delivering exceptional IT service management is at the forefront of our organization's vision.

We seek a skilled ServiceNow ITSM Developer to join our dynamic team. As a technical expert, you will play a key role in designing, implementing, and maintaining ServiceNow ITSM capabilities while contributing to the transformation of our IT service management platform.

A strong functional and technical understanding of ServiceNow's IT Service Management (ITSM) platform is essential for this position. The ideal candidate must have a solution-driven mindset, excellent communication and documentation skills, and be passionate about creating efficient workflows and improving user experiences. Responsibilities:

• Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
• Responsible for the development and sustained support of multiple products
• Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
• Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities
• Lead the requirements and design workshops, and implementation of ITSM
• Design, develop, test implement and support ServiceNow ITSM capabilities
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
• Engage in day-to-day operational support and continuous capability improvement Requirements:
• 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
• Experience with one or more ServiceNow platform implementations
• Understanding of ServiceNow data model, tables and relationships
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
• Strong technical hands-on experience with GRC and IT Operations Management is required
• Experience managing platform availability, performance and security
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience developing ServiceNow APIs, Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
• Good understanding of ServiceNow CMDB and ITIL
• Experience implementing REST API integration with third party tools
• Ability to create custom reports, dashboards and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with backend SQL Server development is preferred
• Strong problem-solving skills, communication and collaboration Education:
• Bachelor's Degree in Computer Science or related fields; applicable specialized training; or equivalent experience Benefits:

Our Total Rewards program provides colleagues with a competitive benefits package that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays.