Senior ServiceNow Developer, ITOM, CMDB

As a Senior ServiceNow Developer at IDEXX, you will focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB) projects. Our team is working to enhance our initial CMDB implementation by improving its quality, comprehensiveness, and reliability.

Key responsibilities include designing, developing, and implementing robust ServiceNow integrations to expand and enrich the CMDB, as well as developing and enhancing discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation.

Additional duties include implementing and optimizing Service Mapping across all mapping approaches, maintaining and optimizing CMDB health through effective identification and remediation of data quality issues, and contributing to the governance and continual service improvement of CMDB processes and standards.

Requirements include 5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM, including complex project delivery and platform integrations.

A deep understanding of CMDB data models, CI lifecycle management, and data reconciliation strategies is also required, as well as expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping.

Strong scripting skills are necessary for custom development and automation, as well as excellent analytical, troubleshooting, and communication skills.

• Design, develop, and implement robust ServiceNow integrations to expand and enrich our CMDB.
• Develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation.
• Implement and optimize Service Mapping across all mapping approaches.
• Maintain and optimize CMDB health through effective identification and remediation of data quality issues.
• Contribute to the governance and continual service improvement of CMDB processes and standards.