Sr. Lead ServiceNow Developer/Architect (Hybrid) - Location: Newark, NJ (Webcam) - 100% only locals with valid ID proof.

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Title: ServiceNow Lead

Location: Hybrid New Jersey (Specific office location withheld)

Duration: Long Term

Interview: Webcam

Job Description:

Drive operational excellence by leading the strategy, IT asset optimization, and enterprise discovery efforts on the ServiceNow platform. Align technology, processes, and teams to deliver measurable business outcomes.

We are seeking an experienced ServiceNow expert to lead the design, development, and administration of the ServiceNow platform. The ideal candidate will blend deep technical knowledge with strong problem-solving skills to ensure the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities:

• Platform Administration: Configure and maintain ServiceNow modules including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development: Design, script, and implement new applications, workflows, and integrations to extend ServiceNow capabilities.
• System Integrations: Develop and maintain API-based integrations between ServiceNow and other enterprise systems.
• Process Optimization: Collaborate with IT and business teams to refine workflows, automate processes, and enhance service delivery.
• Security & Compliance: Implement role-based access controls, monitor platform performance, and ensure compliance with security policies.
• Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
• Documentation & Training: Develop technical and user documentation; provide training for system users and administrators.

Required Qualifications:

• 4+ years hands-on ServiceNow administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with ServiceNow integrations using REST/SOAP web services.
• Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certifications such as ITSM, ITOM, or HRSD.
• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies.

Soft Skills:

• Excellent written and verbal communication skills.
• Strong stakeholder management and collaboration abilities.
• Ability to prioritize and manage multiple projects simultaneously.

Required/Desired Skills Summary:

Skill

Hands-on ServiceNow administration and development

Strong understanding of ITIL processes and best practices

Proficiency in JavaScript, Glide API, Flow Designer, ServiceNow Studio