Senior ServiceNow Developer, ITOM, CMDB

As a Senior ServiceNow Developer at IDEXX, you will drive the evolution and maturity of our Configuration Management Database (CMDB) capabilities, enabling streamlined security operations, proactive service delivery, and opportunities for further automation.

Your expertise will help shape advanced features and tools that empower teams to utilize the CMDB to its fullest potential. You will be responsible for developing new and creative solutions that meet ever-changing business needs and technology landscapes.

In this role, you will:

• Design, develop, and implement robust ServiceNow integrations to expand and enrich our CMDB, ensuring data accuracy and reliability from multiple sources.
• Develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation.
• Implement and optimize Service Mapping across all mapping approaches (top-down, traffic-based, tag-based, pattern-based) to ensure accurate visibility of business services and their dependencies.
• Maintain and optimize CMDB health through effective identification and remediation of data quality issues, regular audits, and ongoing improvements.

To succeed in this role, you will need:

• 5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM, including complex project delivery and platform integrations.
• Expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping.
• Working knowledge of third-party platforms (Azure, AWS, GCP) and their integration with ServiceNow for CMDB enrichment and ITOM processes.

This is a 100% remote role with a preference for Eastern or Central time zones. We offer a competitive annual salary target of $105000-$120000, opportunity for an annual cash bonus, and a range of benefits including health/dental/vision coverage, 401k matching, and more.