Software Engineer, ServiceNow IRM

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The position of ServiceNow IRM Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.

The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands-on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.

They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget.

The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers.

Responsibilities:

• Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
• Develops technology/implementation design documentation.
• Provides estimates for design, build, test, and implementation tasks.
• Undertakes regular build/testing of code and contributes to peer code reviews.
• Assists with updates to implementation specification/implementation documentation.
• Works with agile champions and release train engineers to prepare configurations for production.
• Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.
• Provides inputs to product owners with recommendations to drive towards clean design and shared success.
• Participate in a scrum ceremony and use agile principles and tools including Rally.

Minimum Qualifications:

• 3+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components
• Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
• Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
• Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
• An understanding of GRC/IRM industry trends
• Overall 3+ years of software development experience.
• BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.

Preferred Qualifications:

• Working knowledge of GCP.
• Prior technology experience of systems analysis/programming.
• Experience writing/initiating JS utilities.
• ServiceNow Certified System Administrator.
• Conceptual architecture knowledge.
• 3+ years Agile experience as well as hands-on Scaled Agile Framework experience.
• Machine Learning or Generative AI knowledge is a plus, not mandatory.