Manager, ServiceNow

Key Responsibilities:

• Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and applying that to Enterprise organizational objectives and provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform.
• Provide coding standards and review of content provided by extended development team to ensure compliance with those standards.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution.
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps.
• Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow.

Requirements include a Bachelor's degree from an accredited college/university or eight years equivalent work experience. Five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations is also required. Direct experience managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM is preferred. ServiceNow System Administration Certification and ITIL Certification are also desired. The role requires travel and authorization to work in the United States without sponsorship now or in the future. Additional Details: KPMG recruits on a rolling basis. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.