[Remote] Layer 4-7 Senior Network Operations Engineer - Federal

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in cloud-based technology, aiming to transform how organizations work. They are seeking a Layer 4-7 Senior Network Operations Engineer to operate and maintain their global cloud network infrastructure, troubleshoot network issues, and collaborate with cross-functional teams to enhance operational processes.

Responsibilities

• Operate and maintain ServiceNow’s global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems.
• Troubleshoot and resolve network issues, including urgent operational events.
• Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team.
• Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab.
• Perform software upgrades, version control, and security patching across production systems.
• Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages.
• Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP).
• Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability.
• Review, consult, and prepare for planned changes and releases to the production environment.
• Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures.
• Provide feedback to infrastructure architects and contribute to design discussions for new initiatives.
• Collaborate with peer teams building world-class networking and orchestration solutions.
• Evaluate, adopt, and implement new open-source and commercial tools and technologies.
• Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates.
• Drive automation to enable rapid deployment and updates across large-scale environments.

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems.
• Strong hands-on experience with load balancers (e.g., F5, NGINX), routing/switching (e.g., Juniper, Cisco), and security devices (e.g., Palo Alto, Radware) in production environments.
• Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs.
• Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity.
• Proficient in Linux systems administration and troubleshooting.
• Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures.
• Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk).
• Ability to respond to incident resolution, including root cause analysis and post-mortems.
• Proficiency in infrastructure-as-code and automation tools, such as Ansible, Terraform, GitLab CI/CD.
• Scripting skills in Python, Bash, or similar languages for automation and tooling.
• Experience with change management processes in high-availability production environments.
• Excellent problem-solving skills and attention to detail, with a bias toward action and automation.
• Effective communication and collaboration skills, including cross-functional team engagement.
• Willingness to participate in a 24/7 on-call rotation, including weekends.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Company Overview

• ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.