ServiceNow Leader :: Onsite :: W2/C2C

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Title: NJ Transit - Senior Service Now Leader

Location: Newark, NJ

Key Responsibilities

• Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
• System Integrations: Develop and maintain APIbased integrations between ServiceNow and other enterprise systems.
• Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
• Security & Compliance: Implement rolebased access controls, monitor platform performance, and ensure compliance with security policies.
• Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
• Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

• 8+ years of handson ServiceNow administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with ServiceNow integrations using REST/SOAP web services.
• Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies.

Soft Skills

• Excellent written and verbal communication abilities.
• Strong stakeholder management and collaboration skills.
• Ability to prioritize and manage multiple projects simultaneously.