Senior Solution Architect - ServiceNow

Location: REMOTE

Salary: $75.00 USD Hourly - $90.00 USD Hourly

Description: Senior Solution Architect - ServiceNow Employee Center Pro

100% Remote

Contract - 6 Months, W2 only NO C2C, 1099 - No sponsorship available

About the Job

We're looking for a Senior Solution Architect with deep expertise in ServiceNow Employee Center Pro to lead the design, implementation, and optimization of a unified intranet experience for all associates across the enterprise. This role will be instrumental in shaping the digital employee journey-connecting people, content, and services through a scalable, intuitive portal.

Responsibilities

Architectural Leadership

• Design and oversee the enterprise-wide implementation of ServiceNow Employee Center Pro as the central intranet platform.
• Define and enforce architectural standards, governance models, and best practices for ServiceNow usage.

Strategic Planning

• Partner with Usability, IT, Communications, and business units to align portal capabilities with organizational goals.
• Develop roadmaps for personalization, content strategy, and integration with platforms like SharePoint and Google Drive.

Solution Design & Delivery

• Lead solution design sessions, translating business needs into scalable ServiceNow configurations.
• Optimize use of ServiceNow features including taxonomy, search, segmentation, and content delivery.

Integration & Automation

• Architect integrations with third-party systems and internal APIs to streamline workflows.
• Leverage ServiceNow Workflow Data Fabric, Creator, and IntegrationHub for automation and orchestration.

User Experience & Adoption

• Champion user-centric design principles to ensure intuitive navigation and personalized experiences.
• Drive adoption strategies, training programs, and feedback loops to continuously improve the platform.

Governance & Compliance

• Establish governance for content management, access control, and data privacy.
• Ensure compliance with internal policies and external regulations.

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 8+ years in enterprise architecture or solution design.
• 5+ years of hands-on experience with ServiceNow, including Employee Center Pro.

Technical Skills

• Expertise in ServiceNow architecture, modules, and scripting (JavaScript, Glide).
• Experience with Now Experience UI Framework, Creator Pro Plus, Workflow Data Fabric, and Content Delivery.
• Familiarity with REST, SOAP, SSO, OAuth, and other integration protocols.

Soft Skills

• Strong communication and stakeholder management abilities.
• Proven leadership in cross-functional teams and influence across all organizational levels.
• Strategic thinker passionate about digital transformation and employee experience.

Preferred Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist - Employee Center

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Contact: jfitzgerald@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com