ServiceNow Business System Analyst

Business Analyst Role Summary

We are seeking an experienced Business Analyst to play a key role in driving business success by gathering requirements, creating user stories and ensuring adherence to the agile process.

Key Responsibilities:

• Collaborate with stakeholders across IT, HR and Security Incident Response departments to elicit, document and prioritize business requirements.
• Conduct workshops and interviews to understand business processes and identify areas for improvement.
• Ensure that requirements are clearly articulated and aligned with business objectives.

User Story Creation:

• Write clear and concise user stories with well-defined acceptance criteria.
• Ensure that user stories are understood and agreed upon by both the development team and stakeholders.
• Break down high-level requirements into smaller actionable pieces.

Agile Process Adherence:

• Participate in agile ceremonies such as sprint planning daily stand-ups and retrospectives.
• Work closely with the development team to ensure timely delivery of user stories.
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals.

Qualifications:

• 3-5 years experience as a Business Analyst preferably with ServiceNow.
• Degree or diploma in Information Technology Business Administration or a related field.
• Proficiency in ServiceNow particularly in IT HR and SIR modules.
• Strong understanding of agile methodologies and practices.
• Experience with creating user stories and acceptance criteria.