Senior ServiceNow Transformation Expert

ServiceNow Transformation Lead

We are seeking an experienced ServiceNow transformation lead to join our team.

The successful candidate will be responsible for leading the implementation of ServiceNow across various clients, providing strategic guidance and ensuring timely delivery of high-quality results. Key Responsibilities:

• Lead ServiceNow implementation projects, encompassing strategic planning and execution phases.
• Collaborate with clients to assess and define their ServiceNow and related functional Target Operating Model (TOM).
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
• Develop coaching and feedback skills by providing daily guidance and mentoring to your team.
• Ensure timely engagement management, guaranteeing on-time, on-budget, and high-quality delivery of client deliverables. Requirements:
• A minimum of 3 years of experience in assisting clients with their ServiceNow transformation initiatives.
• A minimum of 4 years of experience in platform strategy and advisory, including ITIL, IT4IT, CMDB, and CSDM.
• Strong analytical and problem-solving skills to effectively address both technical and functional issues.
• Proven experience in leading a team of direct reports, with the ability to mentor and develop junior staff.
• Experience in a client-facing role, engaging with both strategic and functional stakeholders, demonstrating strong relationship management skills and a commitment to client satisfaction and delivery excellence. Preferred Qualifications:
• Demonstrated ability to create workshop presentations and process documentation.
• Advanced skills in Microsoft Visio, PowerPoint, and Word.
• A Bachelor's degree in Computer Science, Computer Engineering, or a related technical field from an accredited college or university, or equivalent work experience. A Master's degree in Information Systems, an MBA, or other related fields is considered an asset.