Job Overview

We are currently requesting resumes for the following position: ServiceNow System Administrator.

Resume Due Date: Friday, August 01, (5 : 00PM EST)

Job ID: 25-

Number of Vacancies: 1

Level: MP5

Duration: 14 Months

Hours of work: 35 Hours per week

Location: CHQ, Oshawa

Work Mode: Hybrid – 3 days remote Responsibilities

• Manage and maintain the ServiceNow platform to ensure smooth operation, performance, and integrity.
• Platform Administration: Maintain the health, performance, and integrity of the ServiceNow platform; manage user accounts, roles, and access controls.
• Incident, Problem, and Change Management: Support ITIL processes like Incident, Problem, Change, Request, and Release Management.
• CMDB Management: Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
• Customization and Configuration: Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
• Integration Support: Assist with integrations between ServiceNow and other systems using APIs and web services; support ATF framework. Qualifications
• Minimum of 3 years of hands-on experience with a solid understanding of CMDB.
• Strong communication skills.
• Experience with Flow Designer, IntegrationHub, and Performance Analytics.
• Familiar with ITSM / HRSD / SAM / HAM / ITOM / ITAM / SPM modules, with exposure to multiple modules.
• ServiceNow Platform Expertise: Understanding of core modules like Incident, Problem, Change, CMDB, and Service Catalog. Scripting: Proficiency in JavaScript; knowledge of HTML, CSS, and AngularJS is a plus.
• Database concepts: Familiarity with relational databases and data structures.
• ITIL Framework: Understanding of ITIL processes; ITIL certification is often a plus.
• Security and Access Control: Knowledge of roles, ACLs, and user permissions in ServiceNow.
• Integration Skills: Experience with REST / SOAP APIs and third-party integrations.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client's long-term strategy for equity, diversity, and inclusion.

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