Senior ServiceNow Technical Program Delivery & Solutions Analysis Lead

Senior ServiceNow Technical Program Delivery & Solutions Analysis Lead Role

You will play a pivotal role in promoting the successful delivery of technology solutions that align with business objectives. As a ServiceNow Technical Program Delivery & Solutions Analysis Lead, you will serve as a liaison between product managers, business units, operations, and software development teams, converting business requirements into structured and technically viable solutions. Key Responsibilities:

• Elicit and document business and data flow requirements to translate business requirements into technically feasible solutions.
• Lead complex technology projects and programs with far-reaching implications for clients, employees, and stakeholders.
• Establish priorities, manage resources, and motivate cross-functional, matrixed teams.
• Proactively address any issues or risks to ensure end-to-end quality and user experience.
• Work across teams, functions, and disciplines to ensure continual progress and value delivery at scale. Required Skills and Qualifications:
• Strong technical fluency and writing capabilities.
• Ability to understand the big-picture and how technology can help achieve business goals.
• Proven experience in leading complex technology projects and programs.
• Excellent resource and budget management skills.
• Ability to motivate and lead cross-functional, matrixed teams.
• Strong problem-solving skills and proactive risk management.
• Strong people leadership skills and experience in coaching high-performance teams.
• Proven experience with ServiceNow platform and its integration with existing systems.
• Technical fluency in applications, platforms, and products.
• Excellent communication and documentation skills.
• Strong leadership and project management abilities.
• Ability to work collaboratively across teams and disciplines.
• Effective coaching and team development skills. About This Opportunity:

This is an excellent opportunity for professionals who are passionate about delivering innovative technology solutions and driving business growth.

We are committed to building a diverse and inclusive team that values collaboration, innovation, and excellence.