Senior Enterprise IT Specialist

Job Title: Senior ServiceNow Developer

We are seeking a highly skilled developer to join our team. This role is responsible for configuring, administering and scripting the ServiceNow ITSM tool.

A Brief Overview:

• Configuration/Customization of the ServiceNow system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow
• Performs integrations and process automation using ServiceNow Orchestration
• Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
• Load, manipulate and maintain data between ServiceNow and other systems
• Work with IT managers to generate views and reports as needed
• Analyze user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Thorough understanding of ITIL/ITSM processes
• Performs system and integration testing with sample and live data
• Monitor health, usage and overall compliance of the application Required Qualifications:
• Bachelor's Degree in Computer Science, Information Technology, Information Systems, Electronics Technology, IT Management or a directly related field
• Three (3) years of experience as a ServiceNow Developer Key Skills and Abilities:
• Knowledge of Active Directory / LDAP
• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of cross-browser and platform compatibility requirements
• Knowledge of Javascript, HTML, CSS and good web design practices
• Ability to communicate with all levels of the organization
• Ability to demonstrate analytical and problem solving skills
• Ability to design, develop, and support web-based applications and websites
• Ability to interface and develop with Java/J2EE backend technologies