IT Operations Management Specialist

Senior ServiceNow Developer

As a Senior ServiceNow Developer, you will play a pivotal role in driving the evolution and maturity of our Configuration Management Database (CMDB) capabilities. This exciting opportunity involves designing, developing, and implementing robust ServiceNow integrations to expand and enrich our CMDB, ensuring data accuracy and reliability from multiple sources.

In this role, you will have the opportunity to develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation. You will also implement and optimize Service Mapping across all mapping approaches to ensure accurate visibility of business services and their dependencies.

Furthermore, you will maintain and optimize CMDB health through effective identification and remediation of data quality issues, regular audits, and ongoing improvements. Additionally, you will contribute to the governance and continual service improvement of CMDB processes and standards.

This role requires close collaboration with cross-functional teams to capture requirements, define use cases, and translate business needs into technical CMDB solutions. As an escalation point for troubleshooting efforts, root cause analysis, and incident resolution related to CMDB integrations and data anomalies, you will be responsible for documenting solutions, creating knowledge articles, and sharing best practices throughout the ServiceNow developer and user community within IDEXX. Requirements

• 5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM, including complex project delivery and platform integrations.
• Expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping.
• Working knowledge of third-party platforms (Azure, AWS, GCP) and their integration with ServiceNow for CMDB enrichment and ITOM processes.
• Deep understanding of CMDB data models, CI lifecycle management, and data reconciliation strategies.
• Strong scripting skills (JavaScript, Glide, Flow Designer) to support custom development and automation.
• Track record of advancing CMDB maturity and health metrics, driving tangible improvements in IT operations.
• Experience collaborating with stakeholders across IT, Security, and Service Management teams.
• Relevant ServiceNow certifications are highly preferred. Benefits
• Base annual salary target: $105000- $120000.
• Opportunity for annual cash bonus.
• Health / Dental / Vision Benefits Day-One.
• 5% matching 401k.
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more. Why Choose Us?

We're proud of the work we do, because our work matters. We follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together.