Technical Manager of ITSM (ServiceNow)

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Our global solutions team is seeking a dynamic and experienced Technical Manager of ITSM (ServiceNow) to lead our client's ServiceNow Architecture development, enhancements and implementations. This will be done within a media & entertainment globally connected environment and prior experience within a large complex, media-driven environment would be the ideal experience to be successful in this role.

This project must be remote commutable within Los Angeles, New York City. We are setting up interviews immediately, and if you're excited about making an impact and bringing the best in class service to a global enterprise, we'd love to hear from you!

Responsibilities

• Own the ServiceNow development strategy, ensuring alignment with organizational goals and expectations.
• Partner with engineering, operations, and executive stakeholders to drive service reliability and operational transparency.
• Monitor and report on key ITSM metrics, identifying trends, gaps, and opportunities for improvement.
• Drive process maturity across ITSM disciplines, including incident, change, problem, and service request management.
• Maintain awareness of platform capabilities and integrations, enabling informed decisions without requiring deep technical expertise.
• Foster a culture of ownership, responsiveness, and collaboration across global teams. Required Experience
• 10+ years of experience in IT Service Management
• Experience leading ServiceNow architecture, development, enhancements and implementations.
• Demonstrated success in managing high-performing teams and driving process improvements across ITSM functions.
• Strong understanding of ITIL frameworks and service delivery models.
• Experience leading both Incident and Change functions within an IT enterprise
• Exceptional communication and stakeholder engagement skills, with the ability to influence at all levels.
• Experience working in complex, fast-paced environments with global operations and high service availability demands.
• Familiarity with infrastructure, application, and service dependencies in operational planning.
• Experience in media, broadcast, or network operations is highly desirable.
• Comfortable working West Coast hours regardless of geographic location. Preferred Qualifications
• ITIL v4 certification.
• Background in problem management, service request fulfillment, and operational governance.
• Experience with cloud operations, automation initiatives, and vendor coordination.
• Familiarity with enterprise platforms used in ITSM environments. Additional Details The base salary range for this position is $140,000 - 175,000 annually, depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits Medical coverage and Health Savings Account (HSA) through Anthem Dental/Vision/Various Ancillary coverages through Unum 401(k) retirement savings plan Company-paid Employee Assistance Program (EAP) Discount programs through ADP WorkforceNow

About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at http://www.stand8.io; and reach out today to explore opportunities to grow together!