Principal Consultant, Technology - ServiceNow

Join EPAM as a Principal Consultant specializing in ServiceNow technology, and take your career to the next level with a leader in digital transformation! Here, you will collaborate with a supportive team on exciting projects for renowned global brands. If you are ready for a rewarding challenge, we invite you to apply!

Req.#845661949

Key Responsibilities:

• Analyze client needs to recommend effective ServiceNow solutions that address business processes, pain points, and desired outcomes.
• Design comprehensive technical blueprints for ServiceNow implementations, ensuring compatibility with existing infrastructures.
• Create and showcase proof of concepts (POCs) to demonstrate the potential value of the solutions.
• Prepare detailed proposals including cost estimates and implementation timelines.
• Lead and guide technical teams, including developers and administrators, throughout the implementation process.
• Configure and customize ServiceNow modules and workflows based on specific business requirements.
• Facilitate seamless integration between ServiceNow and other enterprise applications.
• Conduct rigorous testing to validate that solutions perform as intended and meet performance benchmarks.
• Train end-users and support teams on the new ServiceNow system during knowledge transfer sessions.
• Monitor performance continuously and recommend enhancements for efficiency and scalability.
• Manage change effectively to ensure smooth adoption of the new system and alleviate user concerns.
• Stay updated on the latest ServiceNow features, best practices, and industry trends.
• Participate in sales pitches and presentations to illustrate EPAM's expertise.
• Collaborate with product vendors and partners to enhance service delivery.
• Develop and document internal best practices for ServiceNow implementations.

What We’re Looking For:

• Over 11 years of experience with ServiceNow, including 10 years in IT Management or Leadership roles.
• A passionate servant leader committed to employee advocacy with a strong ServiceNow background in ITSM/ITOM.
• A strategic thinker with a clear vision of the ServiceNow platform and its alignment with organizational goals.
• Robust cross-functional skills that foster value exchange between delivery teams and enterprise stakeholders.
• Extensive technical knowledge in data center operations, service design, service delivery, continuous improvement, and application development.
• Significant consultative, architectural, and development experience, with at least eight years in consulting roles.

What We Offer:

• Medical, Dental, and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Company-Provided Short-Term and Long-Term Disability
• Company-Provided Life and AD&D Insurance
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• 401(k) Retirement Savings Plan with company matching
• Paid Time Off (15-25 days based on level and tenure)
• Nine Paid Holidays annually
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• Dependent on eligibility, participation in the annual bonus program
• Long-Term Incentive (LTI) Program for qualifying levels

At EPAM, we value diversity and inclusion as key components of our success. We are dedicated to fostering a collaborative environment where everyone can thrive, and we welcome applications from individuals of all backgrounds. EPAM is an equal opportunity employer.

This remote position cannot be performed in New York City.

The salary range for this position is $180,000 - $260,000 USD, based on various factors including experience and location. Candidates will have opportunities for variable compensation incentives.

EPAM Systems, Inc. is committed to maintaining a fair recruitment process, ensuring equal opportunities for all applicants.