Presales - Sr Enterprise Architect

At ServiceNow, we're on a mission to transform how we work. With our AI-enhanced platform, we help organizations connect people, systems, and processes to empower smarter, faster, and better ways of working.

We're seeking an experienced Enterprise Architect to join our team. This role is part of our pre-sales organization focused on building credibility and trust with technical and business leaders in our largest customers.

The Enterprise Architect will bring business acumen, technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help customers in the Commercial vertical industries standardize on ServiceNow as their AI platform for business transformation.

This includes creating and communicating high-level architectures and strategies leveraging best practices and industry standards, resulting in customer trust and best-in-class solutions.

You'll work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed ServiceNow solutions.

Key responsibilities include:

• Partnering with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform
• Driving enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives
• Showcasing how ServiceNow delivers measurable value across domains such as IT Transformation, Digital Products and Services, and Agentic AI

You'll be responsible for articulating the value of ServiceNow solutions by conducting workshops to create customer deliverables that prescribe advice on topics like strategy and vision alignment, current and future state architecture, strategic roadmap, operating model, and governance best practices.

Foster strategic communication and innovation by engaging in meaningful dialogue using the language and frameworks of customer Enterprise Architects, Technical Architects, and Domain Architects.

Collaborate internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts.

Represent ServiceNow in panels, conferences, and community forums, sharing best practices, reference architectures, and industry assets to elevate the brand and inspire innovation.

15+ years of IT experience, including 10+ years influencing senior technology leaders in pre-sales, customer, or delivery-focused roles. 5+ years of experience working with or implementing ServiceNow solutions.

Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.

Current ServiceNow Certified System Administrator (CSA) certification. Expertise designing, implementing, and managing advanced architectures in an application domain. Experience integrating multiple systems or platforms.

Excellent understanding of architectural principles for cloud-based platforms (SaaS, PaaS, multi-tenancy, automation). Experience and understanding of multiple technical domains: application, data, DevOps, AI/ML, integration, big data, mobility, analytics.

Passion for building business relationships and driving customer-centric proposals. Travel, as required, assumed to be 50%.

For positions in this location, we offer a base pay of $175000 - $220000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.