Senior IT Technical Consultant

ServiceNow Technical Consultant

This is a technical consulting role where you will be working with customers to model and automate processes in ServiceNow. You will be developing solutions for their ServiceNow environment. Key Responsibilities

• Provide hands-on development assistance including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Coordinate with the engagement manager and customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed.
• Draft user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Answer technical and application configuration questions.
• Configure and customize new applications and modules within the ServiceNow platform.
• Implement new functionality for customers while following ServiceNow best practices.
• Assist in troubleshooting ServiceNow upgrades, patching, and release management.
• Provide analysis of problems and possible solutions.
• Produce detailed documentation on all work completed.
• Lead technical implementation teams including code review for less experienced consultants.
• Develop and configure required integration components such as SSO, LDAP, and APIs.
• Develop and enhance ServiceNow portal components to improve user experience.
• Enable customer's ServiceNow administrator(s) to be self-sufficient wherever possible.
• Conduct technical training and knowledge transfer sessions.
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions. Requirements
• 4+ years of experience implementing, configuring, and customizing ServiceNow.
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, TCP/IP).
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog).
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0.
• Familiarity with integrations using REST/SOAP web services.
• Ability to work remotely and collaborate with distributed teams.
• Ability to understand and implement complex end-user requirements.
• Strong organizational skills and ability to manage multiple projects. Certifications
• Required: ServiceNow Certified System Administrator (CSA).
• Required: ServiceNow Implementation Specialist certification in two or more application areas.