ServiceNow Developers

ServiceNow ITSM Developer

We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team.

• Serve as the technical subject-matter-expert and platform architect for ServiceNow platform.
• Responsible for the development and sustained support of multiple products.
• Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.

Key Responsibilities:

• Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities.
• Lead the requirements and design workshops, and implementation of ITSM.
• Design, develop, test implement and support ServiceNow ITSM capabilities.
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements.
• Engage in day-to-day operational support and continuous capability improvement.
• Maintain adequate process, operational documentation and reporting.

Required Skillset/Experience:

• 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement.
• Experience with one or more ServiceNow platform implementation.
• Understanding of ServiceNow data model, tables and relationships.
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management.