Lead ServiceNow Specialist

Requirements

Must have:

• High School Diploma Responsibilities:
• I will demonstrate robust knowledge and troubleshooting abilities in the following areas: email services (including related IP services like DNS and SMTP); enterprise client/server applications; mobile device technologies; anti virus systems; application deployment platforms such as Citrix and ZENworks; application packaging tools like Snapshot, AdminStudio, and Thinstall; data delivery technologies (including FTP and other interface products), among others.
• I will exhibit strong knowledge and troubleshooting capabilities in enterprise server operating systems, server hardware, network storage, network printing, directory services, IP services, enterprise client/server applications, and enterprise backup and recovery systems.
• I will provide exceptional customer service, effective communication, and foster positive relationships with customers, colleagues, and vendors.
• I will identify and manage intricate problems and issues related to assigned systems.
• I will utilize standard and custom procedures to resolve issues within the systems.
• I will employ appropriate tools to track and report the status of problems and escalate them in a timely manner.
• I will produce and maintain technical documentation related to the assigned systems.
• I will document and update telecommunications and networking technical standards and procedures as necessary.
• I will ensure data accuracy within network management.
• I will create required departmental reports related to projects and problems assigned, including current status and problem documentation summaries within the problem management system.
• I will manage complex internal projects, including tasks, deadlines, and reporting.
• I will participate in departmental initiatives that promote and deliver outstanding customer service.
• I will adhere to established policies, procedures, and standards defined by the department.
• I will contribute to the development and documentation of procedures for day to day tasks within my areas of support and maintenance, including creating processes for other teams.
• I will understand and comply with all security policies and procedures relating to systems, data integrity, and the physical safety and security of the data center.
• I will identify and resolve or escalate any issues or violations to management and other relevant groups as needed.
• I will maintain a clean, organized, and safe work environment.
• I will demonstrate the ability to learn and support new technologies through e learning, self study, and peer learning.
• I will assist other IM teams by providing second level support and guidance as needed.
• I will participate in after hours technical support by following a rotating call schedule regularly.
• I will perform additional duties as assigned by management or designated representatives.

Company:

As a Senior System Administrator, I take on a leadership role in providing technical support for core network services that encompass email, anti-virus solutions, application deployment, data delivery, server hardware and operating systems, directory services, network printing, backup and recovery services, and more. I am committed to staying updated on advancements within my area of expertise. My analytical thinking and problem-solving capabilities are essential for diagnosing and resolving issues. I am dedicated to delivering top-notch, cost-effective solutions to users at all levels, while also supporting the business objectives of the department, the Information Services Organization, and the organization as a whole.

Work Schedule:

• 5 Days 8

Hours Work Type:

• Full Time