Senior Lead ServiceNow QA Engineer

about-lumen

lumen-connects-the-world-we-are-igniting-business-growth-by-connecting-people-data-and-applications-quickly-securely-and-effortlessly-together-we-are-building-a-culture-and-company-from-the-people-up-committed-to-teamwork-trust-and-transparency-people-power-progress.

we-re-looking-for-top-tier-talent-and-offer-the-flexibility-you-need-to-thrive-and-deliver-lasting-impact-join-us-as-we-digitally-connect-the-world-and-shape-the-future

the-role

we-are-seeking-a-senior-lead-qa-engineer-with-deep-expertise-in-servicenow-and-automated-test-framework-atf-to-join-our-servicenow-development-team-this-role-is-ideal-for-an-experienced-hands-on-qa-engineer-who-thrives-in-a-fast-paced-agile-environment-and-is-passionate-about-driving-quality-through-automation-and-continuous-testing-practices.

location

this-is-a-remote-opportunity-open-to-candidates-located-anywhere-in-the-u-s

the-main-responsibilities

• lead-qa-and-testing-efforts-for-servicenow-platform-enhancements-and-integrations-with-other-systems.
• design-develop-and-maintain-automated-test-cases-using-servicenow-s-automated-test-framework-atf-including-the-ability-to-write-javascript-on-servicenow-to-enhance-atf-s-automation-and-capabilities.
• build-and-maintain-test-scripts-for-human-testers-to-use.
• perform-both-unit-and-end-to-end-testing-of-solutions-built-on-the-servicenow-platform-as-well-as-within-those-external-systems
• representing-the-qa-and-testing-perspective-while-working-directly-with-highly-technical-developers-helping-to-define-a-test-centric-technical-architecture-that-facilitates-scalable-change.
• work-with-our-central-qa-team-to-integrate-with-end-to-end-testing-tools-such-as-selenium-or-similar.
• collaborate-with-architects-developers-product-owners-and-qa-team-members-to-define-test-strategies-and-ensure-comprehensive-test-coverage-to-ensure-the-overall-quality-for-servicenow-environment-and-solutions-built-within-it.
• take-the-lead-on-pre-emptively-both-building-tools-and-testing-automation-as-well-as-scheduling-and-performing-testing-within-the-servicenow-platform-as-well-as-outside-of-it.
• participate-in-sprint-planning-backlog-grooming-and-daily-stand-ups-to-ensure-qa-alignment-with-development-goals.
• drive-adoption-of-continuous-testing-practices-across-the-servicenow-development-lifecycle.
• must-be-able-to-mentor-team-members-on-qa-practices-and-contribute-to-the-evolution-of-qa-best-practices-within-the-team.
• analyze-test-results-identify-root-causes-and-work-with-cross-functional-teams-to-resolve-issues.

what-we-look-for-in-a-candidate

• 5-years-of-experience-in-servicenow-development-qa-engineering-testing-or-similar-roles.
• must-have-minimum-2-years-of-servicenow-specific-experience-but-broader-qa-engineering-experience-is-also-welcome
• strong-hands-on-experience-with-servicenow-atf.
• experience-integrating-atf-with-broader-end-to-end-testing-frameworks.
• proven-experience-working-with-a-centralized-qa-testing-team.
• strong-experience-working-directly-with-large-development-engineering-teams.
• solid-understanding-of-agile-methodologies-and-continuous-testing-principles.
• excellent-problem-solving-communication-and-collaboration-skills-including-working-both-with-developers-and-with-business-stakeholders.
• experience-gathering-testing-requirements-including-working-with-stakeholders-and-by-deriving-testing-requirements-directly-from-technical-requirements-and-by-working-with-the-responsible-developers-and-technical-architects.
• must-be-able-to-obtain-and-maintain-us-government-suitability-clearance-as-a-condition-of-employment.

preferred-qualifications

• familiarity-with-ci-cd-pipelines-and-tools-like-jenkins-git-or-azure-devops.
• experience-with-performance-and-load-testing-within-servicenow-is-a-plus.
• background-including-servicenow-development-and-it-sm-it-om-csm-or-other-servicenow-modules-is-advantageous.

compensation

this-information-reflects-the-anticipated-base-salary-range-for-this-position-based-on-current-national-data-minimums-and-maximums-may-vary-based-on-location-individual-pay-is-based-on-skills-experience-and-other-relevant-factors

location-based-pay-ranges

$129639-$172852-in-these-states-al-ar-az-fl-ga-ia-id-in-ks-ky-la-me-mo-ms-mt-nd-ne-nm-oh-ok-pa-sc-sd-tn-ut-vt-wi-wv-wy

$136121-$181494-in-these-states-co-hi-mi-mn-nc-nh-nv-or-ri

$142603-$190137-in-these-states-ak-ca-ct-dc-de-il-ma-md-nj-ny-tx-va-wa

lumen-offers-a-comprehensive-package-featuring-a-broad-range-of-health-life-voluntary-lifestyle-benefits-and-other-perks-that-enhance-your-physical-mental-emotional-and-financial-wellbeing-we-re-able-to-answer-any-additional-questions-you-may-have-about-our-bonus-structure-short-term-incentives-long-term-incentives-and-or-sales-compensation-as-you-move-through-the-selection-process

application-deadline

09252025