HR ServiceNow Technical Lead

Duration: 6+ Months Location: 100% Remote

• ** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time. ***
• ** No Vendors/3rd parties. ***

Responsibilities:

• Lead and oversee technical delivery for HRSD projects, ensuring quality and timely execution.
• Collaborate closely with offshore team members (6 FTEs) and provide day-to-day guidance to the offshore lead.
• Act as the main point of contact for client stakeholders, including HR partners, application directors, and VPs across multiple applications.
• Participate in backlog grooming sessions, providing both technical input and delivery insights.
• Prepare and deliver monthly reports that include status updates, risks, capacity utilization, and planning metrics.
• Address and resolve technical questions raised by the client and offshore team.
• Conduct capacity planning and resource forecasting to ensure sustainable delivery.
• Build and maintain strong relationships with sensitive and high-profile client counterparts.
• Balance technical leadership responsibilities with client-facing delivery management. Required Skills:
• 10+ years of non-internship professional experience with 8+ years of experience in ServiceNow.
• 4-6 years of direct HR systems experience (HRSD, HR applications, or related).
• Proven experience as a Technical Lead with client-facing responsibilities.
• Strong background in managing offshore delivery teams and coordinating across time zones.
• Excellent communication and stakeholder management skills, with the ability to engage with senior leadership (VP-level).
• Demonstrated ability to prepare structured reports, manage capacity planning, and provide delivery oversight.
• Solid understanding of HR processes and systems, preferably within ServiceNow HRSD.

25-00803